An omnichannel CRM is one place for every customer conversation, whichever channel they use to reach you, together with each customer's history and status.
Signs you need one
- The shop's WhatsApp is answered from several staff members' personal phones
- Questions that arrive at night are answered the next morning
- Nobody knows which leads have already been followed up
- The owner cannot see how many chats end in a sale
What changes once chats are in one place
All staff reply from one inbox, so customers do not have to repeat themselves. Every conversation has an owner. Follow-up reminders run on their own.
Where AI agents fit
An AI agent answers the questions that repeat, such as price, schedule and availability, including outside working hours. When a customer is ready to buy or the question is complicated, the conversation is handed to staff.
Aelyst, the software business of Agni Sentral Motor, is built for this work.